Ninefold was a cloud computing company in Australia that provided infrastructure as a service (IaaS). They wanted to make their server configuration process more user friendly and reduce support requests. Through Presence Product Group, I did a product user experience analysis to identify top priorities and scope the problem space.
I then engaged Presence's design partner, Awasu Design, and structured a project to address the top priorities identified in my analysis. Working with Awasu, I led a short project and conducted user research using their designs. Through interviews and the use of clickable prototypes, I was able to provide real-time design feedback and we delivered an improved user experience.
Scope:
Server configuration & billing for Ninefold
My Role:
- Product & Strategy Consulting
- User Interviews
- Purchasing
- Staff training materials
Design:
- Awasu Design
I conducted an initial product user experience analysis with recommendations
Through user research and testing clickable prototypes, I was able to give Awasu real-time design feedback as we simplified and clarified the user onboarding and app configuration process.